How does Australia-wide mail-in repair work at Phone Repair Centre?

Book your mail-in repair online or message Sam on WhatsApp (+1 555-955-6234), pack your device securely in a padded box with bubble wrap, and post it with tracking to Phone Repair Centre, 122 Queen St, St Marys NSW 2760. Once assessed and repaired at our flagship lab, we return your device via Fast Tracked Express Shipping Australia-Wide with signature on delivery.

How do I know the exact repair price before mailing my device in?

Routine repairs start from $89 AUD for phone screens and $79 AUD for batteries across Tested Quality Aftermarket, Premium OLED, and OEM / Refurbished tiers, while dead or liquid-damaged boards start with our $88 AUD upfront bench diagnostic fee (credited towards the repair if you proceed). Message Sam 24/7 on Website Live Chat (/instant-quote), WhatsApp (+1 555-955-6234), Facebook Messenger, or Instagram Direct for an exact quote before posting.

Mail-In Phone Repair AU & NZ | Phone Repair Centre

Start Your Repair Today

PRC Mail-In Repair Submission Form

1Contact Details

2Device and Fault

3Shipping and Sign

Physical Workshop Mail-In Only • No Remote Repairs

We accept mail-in device deliveries across Australia and worldwide to our Sydney laboratory (122 Queen St, St Marys NSW 2760, Australia). All repairs require physical device intake. We do not perform remote unlocking, online formatting, or remote software sessions over the internet.

Booking Summary

Live Intake

Customer

Contact

Device

Issue / Fault

Return

Initial Intake$0 Upfront

Diagnostic Assessment$88 (100% credited with repair)

(Non-refundable $88 bench fee if unrepairable or declined)

Return Delivery$20 Flat Rate

Express Door-to-Door Return Delivery ($20)

Fast, fully tracked return courier delivery straight to your address Australia-wide. In-person collection at our St Marys workshop is always free.

5.0 ★ Google Rated (1,000+ Verified Customer Reviews)

Australia-Wide Specialists in Motherboard & Data Recovery

Fast Diagnostic Turnaround

122 Queen St, St Marys NSW 2760

Chat with our 24/7 AI Agent

Simple. Secure. Transparent.

How Mail in Phone Repair Service Work?

At PRC, we provide a seamless, transparent data recovery experience designed to keep you informed and stress-free throughout the entire process. Our commitment to communication and quality ensures you receive timely updates and support every step of the way.

Review Our Pricing

Check out our Price List for no-fix, no-fee pricing on common logic board issues. If your issue isn’t listed, contact us for custom quote

View Pricing

Start Mail in Repair

Click on 'Start Repair' and provide details about your device. You’ll receive a quote and mailing instructions, usually the same working day.

Mail in Repair

For Immediate Help Call Directly

For immediate assistance, call us directly. Our support team is always ready to guide you and answer your questions

Call Us

Post Phone for Repair

After approval, follow the Mailing Instructions to ship your device.

Shipping Information

Device Intake and Repair

You’ll be notified when we receive your device and once it's repaired.

Payment & Return

After repair, we’ll send you an invoice. Once paid, we’ll ship your device back.

What to Expect

What Will Happen Next

Print & Pack

Print the PDF attachment in your email and place it inside the package. Read our Shipping Policy or Shipping FAQ for more information.

What to Send

Please keep all accessories with you (cover, sim, etc.). Any third-party accessories attached to the device may be removed during the disassembly process. We do not take responsibility for any third-party accessories.

Confirmation

You will get an email confirmation when your package has been received. It’s your responsibility to get a quote before mailing your device.

Repair

Once we receive your device, it will be repaired in a queue system. If the repair cost exceeds the initial quote, we will contact you for confirmation before proceeding.

Payment

Once we reach a conclusion, we will send you a final invoice detailing all the agreed-upon charges. We will await your payment confirmation before releasing the device.

Mail Back

Your device will be mailed back to you once the repair is complete and the invoice is paid. The tracking number will be emailed to you and updated on your ticket.

Professional Repair Solutions

Comprehensive B2B and Public Phone Repair Services

Our mail in cell phone repair service caters to both end users and businesses, providing a fast, reliable solution for complex repairs. We welcome repair shops and individual customers to send phone for repair, offering expert motherboard repairs, soldering, and component replacements. With quick turnaround times, our phone repair mail in service ensures that your devices are returned in optimal working condition.

Learn More about B2B Repair

Australia-Wide & Trans-Tasman New Zealand Postal Repair Lab (122 Queen St, St Marys NSW)

Customers and repair shops across Sydney, Melbourne, Brisbane, Perth, Adelaide, regional Australia, and New Zealand (Auckland, Wellington, Christchurch, Hamilton, Tauranga, and Dunedin) send complex motherboard, liquid-damage, console HDMI, and forensic data recovery jobs directly to our St Marys Flagship Workshop & Advanced Lab at 122 Queen St, St Marys NSW 2760.

Forensic Data Recovery Lab →Logic Board Microsoldering →PS5 HDMI & Console Mail-In →Certified Refurbished Phones AU →Refurbished iPhones New Zealand Express →

Real Feedback. Real Results.

Verified Google Customer Reviews

Mitchell King

5 months ago

“A mobile repair service provider I was pleased to find. Phone Repair Centre was reliable and helpful. Whether it's a mobile phone or a game console, they handle it with expertise. I couldn't be happier with their service and highly recommend them to anyone needing a repair. Definitely a 5-star experience!”

Jo-Anne Darke

5 months ago

“More of a question than a rating. I have been to your store many a time with my mums SIMPLE PHONE, this time it was to unblock 2 phone numbers that my mum somehow managed to block without even trying. I was informed by the gentleman who…”

Octavious Splevinski

Edited 4 months ago

“I've had to reduce my rating unfortunately, while I had an awesome experience with my phone repair process, a few days after the repair, my phone was accidentally dropped into water (less than 500mm depth) for a second and completely died…”

Rod Kelly

4 months ago

“I dropped in a Samsung tablet that needed a new charging port, they had the job done in 1 hour and for less than half the quoted cost from another repairer. Great service and honest advice, will be using these guys from now on!”

Emma Crossland

4 months ago

“I had a great experience here at the phone repair centre. I bought my son a phone for Christmas and Liam went above and beyond for me and I would recommend this place to anyone who wants to buy a phone. The phone is perfect and it was cheap. Thank you so much Liam, I really appreciate you ”

Dazidia

7 months ago

“Excellent service. Approachable staff. Fair prices. Very transparent about their process. Will be back again for any phone repairs or part replacements. Excellent work, team (came in for a usb-c port repair on an iPhone 15 pro).”

Adam Clarke

4 months ago

“Great phone repair store, nicely laid out clean shop, great service, fantastic cheap price for repair work and done promptly. S22 charging port replaced. Will be back if needed.”

Express repairs on common jobs

On-Site (No Outsourcing)

After Pay / Zip Pay Available

Upfront pricing, agreed before we start

Live St Marys Lab Stock | NSW Licensed Dealer #2PS2914401

Ready-to-Go 1-of-1 Certified Refurbished iPhones & iPads in Sydney

1-of-1 studio-photographed unlocked handsets certified by master technicians with 18+ years of experience in Sydney. Trade in your damaged device at 122 Queen St, St Marys NSW 2760 or order with Free Tracked Australia-Wide Shipping and a 6-Month Store Warranty.

Explore All Certified Refurbished Phones →All 24 Live Units →