FAQs

Phone Repair Centre stocks multiple bench-tested part quality options for most models, including Tested Quality Aftermarket (Incell), Premium OLED (Tested Quality Display), OEM / Refurbished Display, and Service Pack Assemblies where titled. To prevent confusion, our pages display a clear 'starts from $X AUD' ballpark price for the entry standalone tier, and you can get the exact price for every option by chatting with Sam 24/7 on our Website Live Chat (/instant-quote), WhatsApp (+1 555-955-6234), Facebook Messenger, or Instagram Direct, or by clicking 'Unlock Price via SMS' on any model repair card.

You can get an instant, exact tier-by-tier price quote (covering Aftermarket, Premium OLED, and OEM / Refurbished options, live stock availability, and combo discounts) 24/7 through Sam on four official channels: (1) Website Live Chat at https://www.prcrepair.com.au/instant-quote, (2) WhatsApp at https://wa.me/15559556234 (+1 555-955-6234), (3) Facebook Messenger at https://m.me/806440875885646, or (4) Instagram Direct at https://ig.me/m/prcrepair.com.au. You can also click 'Unlock Price via SMS' directly on any model page.

At Phone Repair Centre Sydney, iPhone screen repair starts from $85 AUD (iPhone 8 to 13 series), from $120 AUD (iPhone 14 and 15 series), from $129 to $139 AUD (iPhone 16 series including 16 Pro Max), and from $190 to $265 AUD (iPhone 17 and iPhone 18 series including Pro Max). iPhone battery replacement starts from $79 AUD to $159 AUD, charging port repair starts from $89 AUD to $179 AUD, back glass replacement starts from $99 AUD to $199 AUD, and sapphire camera lens glass starts from $45 AUD. Chat with Sam on /instant-quote or WhatsApp for the exact price of your chosen quality tier.

Every repair quality tier at Phone Repair Centre has a transparent Standard Walk-In Retail Price (inclusive of GST, parts, fitting, and a 3-Month Store Warranty). On eligible display and component tiers, customers who inquire or book via Sam on Website Live Chat (/instant-quote), WhatsApp (+1 555-955-6234), Facebook Messenger, or Instagram Direct unlock a Sam Online Promotional Price saving between $15 AUD and $45 AUD.

When you book 2 or more standalone repairs on the same device through Sam (for example, Screen Repair plus Battery Replacement), an automatic $50 AUD Multi-Repair Combo Discount is applied off the combined standalone total. Additionally, certain secondary repairs (such as Charging Port, Back Glass, or Camera Lens) offer discounted Add-On Bundle rates when completed while the device is already open on the bench for a primary repair.

Complex faults, dead devices that will not turn on, liquid-damaged handsets, and motherboard-level issues require an upfront $88 AUD bench diagnostic fee (GST included). If you approve and proceed with our recommended repair quote, this $88 fee is 100% credited towards your final repair invoice. If the device is unrepairable due to severe prior damage or you choose not to proceed, the $88 fee is non-refundable as it covers technician microscope inspection and bench triage labour.

All parts at Phone Repair Centre are strictly title-matched: (1) Tested Quality Display (Incell) is a budget-friendly everyday LCD/Incell assembly; (2) Premium OLED (Tested Quality Display) is a high-luminance soft OLED panel supporting deep blacks, high refresh rates (up to 120Hz ProMotion), and True Tone; (3) OEM / Refurbished Display uses an original factory OLED panel paired with precision-refurbished front glass; and (4) Service Pack Assembly is an official manufacturer service pack module where explicitly titled.

When a screen, battery, or camera is serviced outside Apple Authorized channels on newer iPhones, iOS displays an informational notice in Settings > General > About (or Parts & Service History). This notification is purely informational and has zero impact on touch sensitivity, 120Hz ProMotion, battery endurance, charging speed, or iOS updates. On select models, we also offer specially configured display and battery options; ask Sam on /instant-quote or WhatsApp for details.

Yes. Our technicians carefully transfer your original encrypted biometric sensors (flood illuminator, dot projector, ambient light sensor, or Touch ID home button) and transfer factory display serial calibration data for True Tone. Face ID, Touch ID, and 120Hz ProMotion (when choosing a Premium OLED or OEM / Refurbished tier) continue to operate normally.

Yes. Whenever we open a sealed smartphone at our St Marys or Schofields bench, we clean the chassis perimeter and fit a fresh precut factory-style perimeter adhesive gasket before thermally clamping the display. While no opened electronic device can be guaranteed waterproof for swimming or submersion, replacing the perimeter gasket restores dust and everyday splash protection.

Phone Repair Centre operates two physical locations in Western Sydney: (1) St Marys Flagship Workshop & Advanced Lab at 122 Queen St, St Marys NSW 2760 (Phone: (02) 8678 3298) - we are a standalone street-front shop on the Queen Street main commercial road, strictly NOT inside St Marys Village shopping centre; and (2) Schofields Express Store & Drop-Off Desk at Kiosk 1/227 Railway Terrace, Schofields NSW 2762 (Phone: (02) 7238 1732), located inside Schofields Village shopping centre near Coles.

Most routine smartphone repairs (including iPhone and Samsung screen replacements, zero-cycle battery installations, charging port replacements, and camera lens repairs) are completed in 30 to 45 minutes on the spot while you wait at either St Marys or Schofields.

Our St Marys Flagship Workshop & Advanced Lab (122 Queen St, St Marys NSW 2760) is the sole PRC engineering laboratory offering Same-Day Fix for motherboard microsoldering, PS5/Xbox HDMI port replacement, liquid damage recovery, data recovery, and certified refurbished phones. Schofields is an express kiosk for fast routine screens, batteries, and charging ports; complex board repairs dropped off at Schofields are securely shuttled to the St Marys Lab.

Walk-ins are always welcome without an appointment. St Marys Flagship Workshop (122 Queen St) is open Monday to Friday 9:00 AM to 5:30 PM and Saturday 9:00 AM to 4:00 PM (Closed Sunday). Schofields Express Kiosk (Kiosk 1/227 Railway Terrace) is open 7 days a week: Monday to Wednesday & Friday 9:00 AM to 5:30 PM, Thursday late-night 9:00 AM to 7:30 PM, Saturday 9:00 AM to 5:00 PM, and Sunday 10:00 AM to 4:00 PM.

We repair the complete Apple iPhone lineup at https://www.prcrepair.com.au/brands/iphones, starting from the latest iPhone 18 series (iPhone 18 Pro Max, 18 Pro, 18), iPhone 17 series (iPhone 17 Pro Max, 17 Pro, 17 Air, 17), iPhone 16 series (16 Pro Max, 16 Pro, 16 Plus, 16, 16e), and iPhone 15 / 14 / 13 / 12 / 11 / SE series down to legacy models.

If only the rear glass is cracked while the metal side rails and corners are straight, a standalone Back Glass Replacement (starting from $99 to $199 AUD depending on model) cleanly replaces the rear glass panel while preserving wireless MagSafe charging coils. If the titanium or aluminium chassis frame is bent, dented, or twisted from a heavy impact, a Mid-Frame / Rear Housing Replacement swaps the entire structural enclosure so the new screen and back glass sit completely flush.

Yes. If the external sapphire camera lens glass is cracked but your 1x, 0.5x, and telephoto sensors still focus cleanly without black spots or shaking, we can replace just the Sapphire Camera Lens Glass starting from $45 AUD in about 30 minutes. Replacing cracked lens glass immediately prevents dust and moisture from ruining the expensive internal optical sensor.

iPad repairs at https://www.prcrepair.com.au/brands/ipad start from $119 AUD for standard iPad (7th, 8th, 9th, 10th Gen) glass digitizer/LCD replacements, and from $229 AUD for laminated iPad Air and iPad Pro 11-inch / 12.9-inch / 13-inch Liquid Retina and OLED displays. Yes, we regularly prepare formal itemised repair quotes and tax invoices (ABN 20 609 861 038) for NDIS self-managed and plan-managed participants, schools, and support coordinators.

At https://www.prcrepair.com.au/brands/macbook, we perform complete Retina display assembly replacements (starting from $349 AUD), swollen or degraded battery replacements (starting from $199 AUD), USB-C MagSafe charging port repairs, trackpad and keyboard replacements, and component-level logic board microsoldering and liquid spill recovery ($88 diagnostic fee credited towards repair if proceeding).

At https://www.prcrepair.com.au/brands/samsung, Samsung Galaxy S-Series and Ultra screen replacements start from $189 to $249 AUD (with both Tested Quality OLED and Service Pack options available), Galaxy A-Series (A56, A55, A54, A50, A35, A16, A15) screen repairs start from $119 AUD, battery replacements start from $89 to $119 AUD, and charging port repairs start from $89 to $119 AUD. Chat with Sam on /instant-quote or WhatsApp for your exact model and option price.

Yes. Our St Marys Flagship Workshop repairs both the outer cover display and the inner foldable Ultra-Thin Glass (UTG) AMOLED assembly on Samsung Galaxy Z Fold 7, Z Fold 6, Z Fold 5, Z Fold 4 and Galaxy Z Flip 7, Z Flip 6, Z Flip 5, Z Flip 4, as well as flex ribbon cables and hinge tension mechanisms.

Even after water evaporates, microscopic conductive mineral residue across the 24-pin USB-C contacts keeps the phone's impedance safety lockout active. Never put the phone in rice or use a hair dryer. At our bench, technicians inspect the USB-C port under a 40x stereo microscope and perform an anhydrous electronic isopropanol flush or replace the corroded USB-C charging dock flex in 30 minutes.

Yes. We repair all major brands across Australia at https://www.prcrepair.com.au/brands, including Google Pixel (Pixel 10 Pro XL, 10 Pro, 9 Pro XL, 9, 8 Pro, 8a, 7 series starting from $169 AUD for screens), Microsoft Surface Pro & Surface Laptop, Oppo, Motorola, Xiaomi, Redmi, OnePlus, Huawei, Nokia, Sony, Asus ROG, and Vivo.

Yes. At our St Marys Flagship Lab (https://www.prcrepair.com.au/data-recovery), we perform forensic component-level motherboard repair under stereomicroscopes using thermal cameras and DC bench power supplies to clear short circuits, rebuild corroded power rails, and temporarily or permanently boot dead logic boards so your photos, videos, contacts, notes, and messages can be extracted onto a USB drive or transfer handset.

Power the device off immediately, do NOT plug it into a charging cable (passing electricity through wet circuits causes immediate electrolytic corrosion and PMIC short circuits), and do NOT place it in uncooked rice (rice starch clogs microphone meshes and traps moisture inside the shield cans). Bring it directly to our St Marys Flagship Lab at 122 Queen St for ultrasonic PCB chemical cleaning and microscopic corrosion neutralisation ($88 upfront bench diagnostic, credited if proceeding).

No. Phone Repair Centre operates a strict Zero Data Wipe protocol on all modular hardware repairs (screens, batteries, charging ports, cameras, speakers, and back glass). Your photos, apps, banking logins, and messages remain untouched. Unlike official manufacturer service centres that routinely factory-wipe devices, we repair only the faulty hardware component.

Modern iPhones and Android devices use hardware-backed file encryption tied to your lock-screen passcode. To decrypt and extract your photos, contacts, and files once our microsoldering engineers revive the dead motherboard on the bench, the correct lock-screen passcode is required. If an incorrect passcode is supplied after we successfully restore power to the board, the recovery labour fee still applies.

Because liquid ingress causes progressive, unpredictable microscopic oxidation under BGA chips over time, we primarily recommend liquid-damage board treatment for forensic data recovery. If a customer requests ongoing daily-use repair on a liquid-damaged handset, no warranty applies to liquid-exposed boards or components.

PS5 HDMI 2.1 port microsoldering replacement at our St Marys Flagship Lab (https://www.prcrepair.com.au/ps5-repair) is $169 AUD including GST, Same-Day bench turnaround, and a 3-Month Store Warranty. If your PS5 turns on with a solid white light (after pulsing blue) but displays 'No Signal' on the TV, or if you see bent pins inside the rear HDMI socket, our technicians desolder the broken port under a microscope and solder a reinforced replacement HDMI 2.1 socket.

PS5 thermal shutdowns are caused by dense dust matting blocking the internal power-supply and heatsink fins combined with dry oxidation spots where the factory liquid metal thermal compound has pooled away from the AMD APU die. Our PS5 Deep Clean & Liquid Metal Thermal Overhaul ($119 AUD at St Marys Lab) includes a complete mainboard teardown, ultrasonic heatsink cleaning, oxidation removal, and fresh electronic-grade liquid metal resurfacing.

Yes. At https://www.prcrepair.com.au/brands/game-console, we repair Xbox Series X and Series S HDMI ports and power supplies, as well as Nintendo Switch, Switch Lite, and Switch OLED USB-C charging ports, BQ24193 / M92T36 charging ICs, LCD/OLED screens, game card slots, SD card readers, cooling fans, and Hall-effect Joy-Con analog sticks.

You can browse and purchase live in-stock Certified Refurbished Phones online at https://phones.prcrepair.com.au or in person at our St Marys Flagship Workshop (122 Queen St, St Marys NSW 2760). Refurbished iPhones start from $229 AUD (legacy models), from $399 AUD (iPhone 13 & 14 series), from $699 AUD (iPhone 15 & 16 Pro Max series), and from $1,199 AUD (iPhone 17 & 18 Pro Max series), with Fast Tracked Express Shipping Australia-Wide.

Phone Repair Centre uses a strict 5-Tier Refurbished Grading Spine (https://phones.prcrepair.com.au/pages/grading-guide): (1) LIKE_NEW (Like New Mint - flawless condition), (2) A_PLUS (Grade A+ Pristine - near-mint with virtually zero visible wear), (3) A (Grade A Excellent - screen may have light superficial pocket scratches that are crystal clear when powered on, OR pristine screen with 1 minor housing mark that vanishes in a case; rear glass is immaculate), (4) B (Grade B Good - moderate everyday cosmetic wear on frame or screen), and (5) C (Grade C Fair/General - visible cosmetic wear at maximum budget savings). All 5 grades pass the identical 100% functional 30-point lab hardware test.

Every Certified Refurbished Phone from https://phones.prcrepair.com.au is 100% network unlocked for all Australian and international SIM/eSIM carriers (Telstra, Optus, Vodafone), verified clean on the AMTA IMEI register with zero iCloud/FMI or Knox locks, bench-tested across 30 hardware checkpoints at St Marys Lab, and backed by a 6-Month Store Warranty (3-month limited warranty on battery) plus a 14-Day Change-of-Mind Return Guarantee.

Phone Repair Centre provides three distinct written warranties (https://www.prcrepair.com.au/warranty-policy): (1) All Device Repairs include a 3-Month Store Warranty covering replacement parts and technician workmanship; (2) Certified Refurbished Phones include a 6-Month Store Warranty (3-month limited warranty on battery) plus a 14-day change-of-mind guarantee; and (3) Brand-New Sealed Handsets carry a 12-Month Direct Manufacturer Warranty.

Our written store warranties operate in addition to your statutory consumer guarantees under the Australian Consumer Law (Competition and Consumer Act 2010). If a replacement part installed by Phone Repair Centre develops a manufacturing fault or workmanship defect within the warranty period (with no subsequent physical drop, impact, pressure crack, or liquid exposure), we rectify or replace the faulty part at zero charge.

The repair warranty covers defects in the replacement part and our technician workmanship. It does not cover new physical damage after collection (such as cracked glass, internal OLED black spots or coloured vertical lines caused by drops or pocket pressure), liquid or moisture ingress, unauthorised third-party tampering, or pre-existing unrelated faults on dead or liquid-damaged devices.

We accept EFTPOS, Visa, Mastercard, American Express, Apple Pay, Google Pay, cash in store, and secure online checkout payments. For approved corporate ITAD, school, NDIS plan-managed, and B2B trade accounts, we provide formal Australian Tax Invoices (PRC STORE PTY LTD, ABN 20 609 861 038) with direct bank EFT settlement.

Customers across Sydney, regional NSW, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, and Darwin can use our Mail-In Repair service (https://www.prcrepair.com.au/mail-in-repair). Chat with Sam on /instant-quote or WhatsApp (+1 555-955-6234) to confirm your quote, pack your device securely in a padded box, and send it with tracking to: Phone Repair Centre, 122 Queen St, St Marys NSW 2760. Once repaired and bench-verified, we dispatch it back via Fast Tracked Express Shipping with signature on delivery.

Full screen replacement swaps the entire display and digitizer module in 30 to 45 minutes. Screen refurbishing (https://www.prcrepair.com.au/screen-refurbishing) is a cleanroom laboratory process where our technicians preserve your working original OLED/LCD panel and laminate a brand-new front glass lens using Optically Clear Adhesive (OCA) and vacuum autoclave bonding. We also provide bulk B2B screen refurbishing and broken screen buyback (https://www.prcrepair.com.au/screen-buyback) for repair shops across Australia.

Our Industrial RF & Optical Division at 122 Queen St, St Marys (https://www.prcrepair.com.au/brands/atid) repairs all 10 active ATID Co., Ltd. rugged terminals (AT918, AT908, AT907, AT880, AT870N, AT388, AT188N, AT288N, ATS100, and ATD100) as well as Zebra (TC52, TC57, TC58, MC9300, MC3300x) and Honeywell (CT40, CT60, CK65) warehouse scanners across Australia.

We perform 7 specialized industrial repair categories: (1) UHF RFID Module & Antenna Tuning calibrated to the Australian ACMA 920-926 MHz ISM band (Impinj E710/E310/R2000 RF engines), (2) 1D/2D Barcode Scanner Engine & Corning Gorilla Glass exit window replacement (Zebra SE4710/SE4770 & Honeywell N6603), (3) Industrial glove-touch LCD/OLED screen replacement with IP65 gasket resealing, (4) Pistol-grip trigger micro-switch rebuilds, (5) High-discharge shift battery replacement, (6) Cradle pogo-pin & USB-C dock repair, and (7) Logic board PMIC microsoldering with zero WMS/MDM data wipe.

Our Enterprise Mobile IT Asset Disposition (ITAD) division (https://www.prcrepair.com.au/corporate-buyback) processes 10 to 2,000+ retired corporate smartphones, iPads, MacBooks, and rugged barcode scanners across Sydney and Australia-wide. Because we perform in-house Level 4 motherboard microsoldering and cleanroom OCA glass lamination under NSW Second-Hand Dealer Licence #2PS28308, we revive cracked and dead fleet devices in-house and pay higher direct EFT payouts (with a Recipient Created Tax Invoice) than paper ITAD brokers.

Every corporate fleet device undergoes cryptographic erasure to NIST SP 800-88 Rev. 2 & Rev. 1 (Clear, Purge, Destroy) standards, or physical on-site NAND flash die shearing for non-booting boards that cannot be software-purged. We issue serialized, per-IMEI Certificates of Data Sanitisation and AS/NZS 5377 Scope 3 ESG diversion reports compliant with APP 11.2, APRA CPS 234, ASD ISM, and ISO/IEC 27001 audits.