Refund Policy

1. Australian Consumer Law Guarantees

Our goods and repair services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

2. Repair Services and Assessment Fees

When a device is booked in for assessment or diagnostics:

• Diagnostic Assessments: Diagnostic fees cover the specialized bench time, component inspection, and testing required to identify underlying faults. Diagnostic fees are non-refundable once the assessment has commenced.
• Service Approvals: Once a quoted repair is approved by the customer and work has commenced, cancellations are subject to any parts specifically ordered or labour already completed.
• No-Fix Situations: Where a device is assessed as non-repairable due to extensive board trauma or prior third-party damage, only the agreed assessment fee applies.

3. Replacement Parts Warranty & Refunds

All repairs completed by Phone Repair Centre (screens, batteries, ports, cameras, motherboard repairs, microsoldering, and gaming consoles) come with our standard 3-month store warranty. Certified refurbished phones carry our 6-month store warranty (on select models battery carries a 3-month limited warranty), and brand-new sealed phones carry a 1-year direct manufacturer warranty.

• Defective Parts: If an installed part demonstrates a manufacturing defect during the warranty period, we will inspect and replace the part free of charge. If a functional replacement cannot be supplied within a reasonable timeframe, a refund for the part component will be issued.
• Exclusions: Refunds and warranty coverage do not apply to devices exhibiting subsequent physical drops, cracked glass, pressure damage, liquid ingress, or unauthorized third-party tampering post-repair.

4. Change of Mind

Please choose carefully. In accordance with Australian consumer regulations, we are not required to provide a refund or replacement if you simply change your mind, purchased the wrong item for personal preference, or no longer require the repair after parts have been permanently fitted and tested.

5. Refund Process

Where a refund is approved by Phone Repair Centre:

• Refunds are processed using the original method of payment (EFTPOS, credit card, bank transfer, or cash).
• Card refunds typically appear in your account within 3 to 5 business days depending on your financial institution.
• Devices must be returned to our St Marys workshop or Schofields kiosk for physical inspection before any refund or resolution is finalized.

6. Contact Us

If you have questions regarding our refund policy or wish to discuss a completed repair, please contact our management team:

• St Marys Workshop: 122 Queen Street, St Marys NSW 2760 | Phone: (02) 8678 3298
• Schofields Store: Kiosk 1/227 Railway Terrace, Schofields NSW 2762 | Phone: (02) 7238 1732
• Online Enquiries: Visit our Contact Us page.