When you drop an iPhone 17 Pro Max, iPhone 16 Pro, or Samsung Galaxy S25 Ultra, big-box retail trade-in desks routinely drop the trade-in value to zero or deduct more than the handset is worth. Because Phone Repair Centre operates an in-house microsoldering and refurbishment laboratory with 18+ years of experience in Sydney, a cracked screen or tired battery never disqualifies a good logic board.
1. How Condition Adjustments Work on Our Live Calculator
On Step 3 of prcrepair.com.au/sell-my-phone, we show you the full 100% clean payout first. If you tap through to Step 4, you simply select any real wear or fault and watch the payout update live on screen:
| Condition Category | Examples Accepted Online | How PRC Evaluates It |
|---|---|---|
| Screen Condition | Flawless, light pocket scratches, deeper fingernail scratches, or cracked glass / OLED blemishes | Transparent model-matched screen deduction calculated live before locking your 48-hour pass |
| Body & Rear Glass | Clean housing, 1 to 2 minor case marks, heavy frame scuffs, or cracked back glass | Clear cosmetic tiering aligned with our in-house housing and laser back-glass bench |
| Battery Health | 85%+ healthy battery vs below 85% / "Service" battery message | Modest battery cell deduction instead of dropping your entire handset into a salvage bucket |
| Specific Hardware Faults | Camera shake, speaker crackle, microphone, buttons, charging port, Wi-Fi, or Face ID / Touch ID | Itemised per-fault checkboxes on Step 4 so a single faulty charging port never ruins your quote |
2. What If My Phone Will Not Turn On or Had Water Damage?
Online 48-hour instant passes cover phones that power on and can be signed out of iCloud / Google Lock so we can verify the IMEI cleanly. If your handset is completely dead, boot-looping, or liquid-damaged, bring it straight to our counter at 122 Queen St, St Marys NSW 2760 (standalone street-front lab on Queen Street, not inside St Marys Village) for an in-person workshop assessment or forensic data recovery quote.
3. Repair It vs Sell It vs Upgrade With +$50 Store Credit
Not sure whether to fix your screen or cash out? Compare live verbatim repair tiers on Apple iPhone Repairs or Samsung Galaxy Repairs against your live payout on /sell-my-phone. If you decide to upgrade instead of repairing, choosing Option 2 (PRC Store Credit) adds an extra +$50 AUD bonus towards any 30-point tested phone on phones.prcrepair.com.au.
Test Your Cracked or Faulty Phone Payout Live Online
Toggle exact screen, frame, battery, or hardware faults on Step 4 with zero guesswork, then settle in 10 minutes at 122 Queen St, St Marys.
Frequently Asked Questions
Can I still sign out of Find My iPhone if my screen is cracked and touch is partially broken?
Yes. If you cannot tap your screen cleanly at home, bring your handset to 122 Queen St, St Marys NSW 2760. Our technician can temporarily connect a test screen on the bench so you can safely back up or sign out of Apple ID / Google Account in front of us before payout.
Do minor pocket scratches reduce my payout to a broken tier?
No. Light superficial pocket marks that vanish when the screen is lit are treated fairly and transparently on Step 4 without lumping your phone into a broken-screen category.
