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PRC Mail-In Repair Submission Form

1Contact Details
2Device and Fault
3Shipping and Sign
Physical Workshop Mail-In Only • No Remote Repairs
We accept mail-in device deliveries across Australia and worldwide to our Sydney laboratory (122 Queen St, St Marys NSW 2760, Australia). All repairs require physical device intake. We do not perform remote unlocking, online formatting, or remote software sessions over the internet.

Personal and Contact Information

For intake notifications, written diagnostic quote, and return dispatch.

AU / INT
Used to email your tracking reference, diagnostic report, and intake confirmation.

Booking Summary

Live Intake
Customer
Contact
Device
Issue / Fault
Return
Initial Intake$0 Upfront
Diagnostic Assessment$88 (100% credited with repair)
(Non-refundable $88 bench fee if unrepairable or declined)
Return Delivery$20 Flat Rate
Express Door-to-Door Return Delivery ($20)
Fast, fully tracked return courier delivery straight to your address Australia-wide. In-person collection at our St Marys workshop is always free.
5.0 ★ Google Rated (1,000+ Verified Customer Reviews)
Australia-Wide Specialists in Motherboard & Data Recovery
Fast Diagnostic Turnaround
122 Queen St, St Marys NSW 2760

Simple. Secure. Transparent.

How Mail in Phone Repair Service Work?

At PRC, we provide a seamless, transparent data recovery experience designed to keep you informed and stress-free throughout the entire process. Our commitment to communication and quality ensures you receive timely updates and support every step of the way.

Review Our PricingReview Our Pricing

Review Our Pricing

Check out our Price List for no-fix, no-fee pricing on common logic board issues. If your issue isn’t listed, contact us for custom quote

View Pricingarrow
Start Mail in RepairStart Mail in Repair

Start Mail in Repair

Click on 'Start Repair' and provide details about your device. You’ll receive a quote and mailing instructions, usually the same working day.

Mail in Repairarrow
For Immediate Help Call DirectlyFor Immediate Help Call Directly

For Immediate Help Call Directly

For immediate assistance, call us directly. Our support team is always ready to guide you and answer your questions

Call Usarrow
Post Phone for RepairPost Phone for Repair

Post Phone for Repair

After approval, follow the Mailing Instructions to ship your device.

Shipping Informationarrow
Device Intake and RepairDevice Intake and Repair

Device Intake and Repair

You’ll be notified when we receive your device and once it's repaired.

Payment & ReturnPayment & Return

Payment & Return

After repair, we’ll send you an invoice. Once paid, we’ll ship your device back.

What to Expect

What Will Happen Next

Step 1

Print & Pack

Print & Pack

Print the PDF attachment in your email and place it inside the package. Read our Shipping Policy or Shipping FAQ for more information.

Next step
Step 2

What to Send

What to Send

Please keep all accessories with you (cover, sim, etc.). Any third-party accessories attached to the device may be removed during the disassembly process. We do not take responsibility for any third-party accessories.

Next step
Step 3

Confirmation

Confirmation

You will get an email confirmation when your package has been received. It’s your responsibility to get a quote before mailing your device.

Step 4

Repair

Repair

Once we receive your device, it will be repaired in a queue system. If the repair cost exceeds the initial quote, we will contact you for confirmation before proceeding.

Next step
Step 5

Payment

Payment

Once we reach a conclusion, we will send you a final invoice detailing all the agreed-upon charges. We will await your payment confirmation before releasing the device.

Next step
Step 6

Mail Back

Mail Back

Your device will be mailed back to you once the repair is complete and the invoice is paid. The tracking number will be emailed to you and updated on your ticket.

Professional phone repair service

Professional Repair Solutions

Comprehensive B2B and Public Phone Repair Services

Our mail in cell phone repair service caters to both end users and businesses, providing a fast, reliable solution for complex repairs. We welcome repair shops and individual customers to send phone for repair, offering expert motherboard repairs, soldering, and component replacements. With quick turnaround times, our phone repair mail in service ensures that your devices are returned in optimal working condition.

Real Feedback. Real Results.

Verified Google Customer Reviews

Manoj Kumar

Manoj Kumar

5 months ago

Google Reviews

“A mobile repair service provider I was pleased to find. Phone Repair Centre was reliable and helpful. Whether it's a mobile phone or a game console, they handle it with expertise. I couldn't be happier with their service and highly recommend them to anyone needing a repair. Definitely a 5-star experience!”

Jo-Anne Darke

Jo-Anne Darke

5 months ago

Google Reviews

“More of a question than a rating. I have been to your store many a time with my mums SIMPLE PHONE, this time it was to unblock 2 phone numbers that my mum somehow managed to block without even trying. I was informed by the gentleman who…”

Octavious Splevinski

Octavious Splevinski

Edited 4 months ago

Google Reviews

“I've had to reduce my rating unfortunately, while I had an awesome experience with my phone repair process, a few days after the repair, my phone was accidentally dropped into water (less than 500mm depth) for a second and completely died…”

Rod Kelly

Rod Kelly

4 months ago

Google Reviews

“I dropped in a Samsung tablet that needed a new charging port, they had the job done in 1 hour and for less than half the quoted cost from another repairer. Great service and honest advice, will be using these guys from now on!”

Emma Crossland

Emma Crossland

4 months ago

Google Reviews

“I had a great experience here at the phone repair centre. I bought my son a phone for Christmas and Liam went above and beyond for me and I would recommend this place to anyone who wants to buy a phone. The phone is perfect and it was cheap. Thank you so much Liam, I really appreciate you ”

Dazidia

Dazidia

7 months ago

Google Reviews

“Excellent service. Approachable staff. Fair prices. Very transparent about their process. Will be back again for any phone repairs or part replacements. Excellent work, team (came in for a usb-c port repair on an iPhone 15 pro).”

Adam Clarke

Adam Clarke

4 months ago

Google Reviews

“Great phone repair store, nicely laid out clean shop, great service, fantastic cheap price for repair work and done promptly. S22 charging port replaced. Will be back if needed.”

Express repairs on common jobs

Express repairs on common jobs

On-Site (No Outsourcing)

On-Site (No Outsourcing)

After Pay / Zip Pay Available

After Pay / Zip Pay Available

Upfront pricing, agreed before we start

Upfront pricing, agreed before we start

Australia-Wide Mail-In Repair Guide: Post your phone, iPad, MacBook, PS5 console, or ATID industrial UHF RFID scanner from anywhere in NSW, VIC, QLD, WA, SA, TAS, ACT, or NT to Phone Repair Centre, 122 Queen St, St Marys NSW 2760. Screen repairs start from $89 AUD, microsoldering starts from $149 AUD, and data recovery starts from $189 AUD, with return via Fast Tracked Express Shipping Australia-Wide.

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