Modern electronics feature dense multi-layer printed circuit boards (PCBs) requiring specialized multimeter measurements, thermal camera imaging, and schematic tracing to diagnose root-cause faults.

• $0 with Completed Repair: Standard diagnostic assessment is completely free when you proceed with the recommended repair quote.
• Fair Diagnostic Billing: Bench diagnosis is skilled technical labour. Where a bench fee applies, we will tell you the exact amount, including GST, before any chargeable work begins. The fee is $66 including GST for phones and tablets, and $88 including GST for gaming consoles, laptops, and complex board-level faults.
• Inspection Scope: The diagnostic inspection fee covers bench labour, microscope analysis, power rail isolation, and consumable testing supplies when a device is determined to be physically unrepairable, or if the customer chooses not to proceed with the repair after written diagnosis.
• Quote Validity: All written diagnostic quotes remain valid for 14 calendar days from the date of notification.

Data recovery from dead, crushed, or water-damaged logic boards requires surgical micro-soldering to restore essential power lines and CPU communication.

• Temporary Power for Data Extraction: In severe motherboard damage or liquid trauma, our primary objective is to temporarily power the logic board and establish a secure connection to extract your files. The device itself is not restored for ongoing daily reliability, and repair warranties do not apply to unrepairable host chassis post-recovery.
• Customer Passcode Obligation: Contemporary devices employ hardware-grade encryption (Apple Secure Enclave, Android File-Based Encryption). For data recovery jobs, the correct passcode, PIN, or pattern is required to decrypt the volume. If an incorrect passcode is supplied, data cannot be extracted. The agreed recovery fee remains payable once our workshop successfully restores board-level boot capability.
• Storage Hardware Limitations: PRC cannot recover data if the physical flash memory chip (NAND or UFS) has suffered internal fracture, chemical delamination, or permanent silicon burnout.
• Data Privacy and Purge Cycle: Recovered customer files are accessed strictly to verify file integrity, stored on an isolated encrypted bench drive, and permanently erased 7 calendar days after you confirm successful receipt.

3-Month Store Warranty on Repairs: All repairs carried out by Phone Repair Centre (including screens, batteries, ports, cameras, motherboard repairs, microsoldering, and gaming consoles) and replacement parts fitted by our technicians are covered by a comprehensive 3-month store warranty from the date of collection or return delivery dispatch. If a covered part or our workmanship fails within that 3-month period, we will repair or replace it at no charge, or refund the repair price if we cannot rectify the defect.

• How to Claim: Bring or post the device with your tax invoice or job sheet number to:
  PRC Store Pty Ltd
  122 Queen St, St Marys NSW 2760
  Phone: (02) 8678 3298 | Email: service@prcrepair.com.au
  You bear the initial cost of returning the device to our workshop. If the warranty claim is accepted, Phone Repair Centre bears the cost of the replacement part, bench labour, and return express postage.
• What the Store Warranty Does Not Cover: Damage occurring after collection or delivery caused by accidental drop impact, cracked glass, internal OLED pixel bleeding, liquid ingress, extreme heat, frame bending, unauthorized third-party tampering, or faults unrelated to the specific part installed or service performed. Batteries are consumable components that gradually lose capacity with usage; normal chemical degradation over time is not a manufacturing defect.

• Pre-Repair Backup: While screen replacements, camera modules, and battery installations do not modify storage partitions, underlying motherboard stress or unforeseen software panics can trigger recovery loops. Customers are strongly urged to create a full backup (via iCloud, Google One, or local computer) prior to bench service.
• Pre-Existing Faults: Subject to consumer guarantees under the Australian Consumer Law, Phone Repair Centre is not responsible for data loss caused by pre-existing hardware instability, corrupt NAND memory blocks, or prior firmware damage, provided our technicians have exercised due care and skill.

Liquid contact initiates immediate electrochemical oxidation. Even after external moisture dries, mineral deposits continue to corrode micro-traces and solder joints under surface-mount chips.

• Progressive Latent Damage: Devices that undergo ultrasonic chemical deoxidation or micro-soldering may manifest secondary failures later due to microscopic corrosion in unexposed board layers.
• Warranty Scope: While brand-new components fitted by PRC (such as a replacement battery or screen) remain covered by our 3-month store warranty, the warranty does not extend to subsequent corrosion failures on un-repaired sections of a liquid-damaged motherboard.

Devices previously disassembled by third-party repair shops or DIY attempts often carry hidden structural defects including stripped screw threads, torn flex cables, missing thermal shields, or thermal heat gun delamination.

• Mandatory Disclosure: Customers must disclose prior disassembly or repair attempts upon check-in.
• Disassembly Evidence: If previous damage (such as missing motherboard screws, stripped solder pads, or superglue residue) is uncovered during initial bench teardown, photographic evidence is logged immediately to our POS, and a revised assessment is provided before proceeding.

For regional and interstate customers booking repairs via our online Mail-In Repair portal:

• Inbound Transit: Customers are responsible for packaging hardware securely with multiple layers of bubble wrap in a rigid postal box. Phone Repair Centre is not responsible for transit damage incurred prior to delivery and signature receipt at our workshop.
• Workshop Custody: Upon signed delivery at 122 Queen St, St Marys, our team assumes direct custody, logs unboxing photographic intake evidence, and issues an SMS/email tracking confirmation.
• Tracked Return Dispatch: Completed mail-in repairs are returned using Australia Post Express with full tracking and signature on delivery across Australia.

When a repair or diagnostic assessment is complete, we notify the customer via SMS, phone, or email. If a device is not collected, we make further contact attempts. If the device remains uncollected, Phone Repair Centre administers disposal in strict accordance with the Uncollected Goods Act 1995 (NSW).

• Written Notice of Intention to Dispose: We issue a formal written notice specifying the device, the outstanding repair or diagnostic charges, the collection location, and the date after which disposal may occur.
• Statutory Notice Periods by Value:
  • Goods valued under $100: Minimum 14 days notice before disposal or responsible recycling.
  • Goods valued $100 to under $1,000: Minimum 28 days written notice before sale for fair value or recycling.
  • Goods valued $1,000 to $20,000: Minimum 3 months written notice before sale by public auction or private sale for fair market value.
  • Goods valued over $20,000: Disposal administered pursuant to an order of the NSW Civil and Administrative Tribunal (NCAT).
• Mandatory Storage Data Wipe: Prior to any disposal, sale, or recycling, the internal storage of the device is securely sanitized or physically destroyed to defend customer privacy.
• Surplus Proceeds: From any sale proceeds, Phone Repair Centre retains only actual unpaid repair charges, notified storage fees, and reasonable costs of disposal. Any surplus balance will be remitted to the customer or paid to Revenue NSW in accordance with the Unclaimed Money Act 1995.

Gaming consoles (including Sony PlayStation 5 and Microsoft Xbox) submitted with internal pest, bug, or cockroach infestations present severe electrical short hazards and workshop bio-hazard concerns.

• Mandatory Decontamination: Infested units require chemical degreasing of heatsink fins, radial fan sterilization, and ultrasonic board restoration before micro-soldering or power supply repairs can safely take place.
• Fixed Pricing: Workshop sanitization is priced at $66 including GST for standard bench sanitization and $99 including GST for deep ultrasonic restoration. Sanitization fees are quoted and approved before work begins; customers may decline and collect their console without proceeding.

All devices sold via phones.prcrepair.com.au are supplied with transparent warranty coverage. Brand-new sealed handsets include official manufacturer warranty, while certified pre-owned smartphones undergo comprehensive 30-point bench testing by qualified technicians, are network unlocked, and are verified against national IMEI blacklist registries.

• Brand New Sealed Phones (1-Year Manufacturer Warranty): Brand-new retail handsets come with a full 1-year (12-month) direct manufacturer warranty provided by the original manufacturer (such as Apple, Samsung, or Google).
• Second-Hand & Refurbished Phones (6-Month Store Warranty from PRC): Pre-owned and refurbished devices sold by Phone Repair Centre include our 6-month store warranty covering internal hardware defects, in addition to non-excludable consumer guarantees under the Australian Consumer Law. Please note: On select models, the battery may carry a 3-month limited warranty while the handset hardware retains full 6-month coverage.
• Voluntary 14-Day Change-of-Mind Return: You may return an un-damaged device within 14 days of delivery for a refund or exchange, provided it is returned in the condition supplied, factory reset, and free of iCloud, Google, or finance account locks. Inbound return postage is at the customer expense.
• Cosmetic Grading Standards: Grades describe external aesthetic condition only. Internal hardware, cameras, modems, and processors are fully verified across all tiers.
  • Pristine / Like New: Flawless cosmetic condition with no visible marks, scratches, or dents at arm length.
  • Excellent: Minor, faint micro-scratches on outer aluminum housing or rear casing; display glass is pristine.
  • Good: Visible cosmetic wear, small casing nicks or surface abrasions from normal daily use that do not impact functionality.
• Battery Health Guarantee: Every handset is tested to confirm a minimum battery health capacity of 80% or greater, or is fitted with a brand-new replacement battery before dispatch.
• Replacement Parts Disclosure: Refurbished devices may contain OEM-specification replacement parts (such as new batteries or displays). On certain Apple models, an informational message may appear in Settings under Parts & Service History; this does not affect device performance or durability.
• Tracked Dispatch & Payments: Orders are dispatched via Australia Post Express with tracking and signature required on delivery. Payments are processed securely via Stripe, PayPal, Square, or Afterpay.

Orders placed via warehouse.prcrepair.com.au are supplied directly by PRC Store Pty Ltd and fulfilled through our international supply partner facilities in Shenzhen and Hong Kong.

• International Air Express Delivery: Estimated delivery timeframe is typically 7 to 14 business days from dispatch. Customs processing, flight schedules, and carrier handling can occasionally introduce transit variances. If your consignment has not arrived within 30 business days of dispatch, you are entitled to choose between a full refund or an immediate replacement dispatch.
• GST and Import Customs: All prices displayed on our warehouse platform include Australian Goods and Services Tax (GST), collected transparently at checkout. For orders under A$1,000 customs value, no additional duties or import charges are payable upon arrival.
• Dead on Arrival (DOA) Hardware Replacement: If a replacement component arrives damaged or non-functional, notify our team within 7 calendar days of delivery with your order reference and photos or video evidence. Upon return authorization (RMA), we will replace or refund the item, covering return postage costs for verified defects.
• Trade Customer Purchases: For professional repair businesses purchasing parts for commercial installation, warranty coverage is governed by our trade DOA policy (uninstalled components with protective film seals intact), to the extent permitted by law.
• Clean Pricing Rule: All retail parts and accessories are dynamically rounded to clean multiples of $5 for straightforward consumer billing.

Phone Repair Centre purchases pre-owned smartphones, tablets, and gaming consoles in person strictly at our licensed flagship workshop at 122 Queen St, St Marys NSW, in accordance with thePawnbrokers and Second-hand Dealers Act 1996 (NSW).

• Seller Identification Requirements: Sellers must be 18 years of age or older, present valid government-issued photo identification (such as an Australian Driver Licence or Passport) as prescribed by NSW regulations, and sign a statutory ownership declaration confirming legal title to the hardware.
• IMEI Blacklist and Stolen Property Checks: Every device undergoes immediate verification against national lost and stolen mobile databases. We strictly do not purchase devices reported lost, stolen, or subject to carrier financing blocks. Any suspicious or blacklisted hardware presented at our counter will be immediately referred to the NSW Police Force.
• Electronic Register & Police Transmission: In compliance with NSW statutory law, seller identity records, device IMEI/serial numbers, and transaction details are entered into our electronic register and transmitted to NSW Police records.
• Statutory Retention Period & Data Sanitization: Purchased devices are held unaltered for the statutory retention period before resale. Prior to subsequent refurbishing or consumer sale, all customer storage partitions are securely wiped using military-grade electronic overwrite protocols.

Phone Repair Centre operates an automated conversational assistant (Sam AI) across WhatsApp, Facebook Messenger, Instagram DM, SMS, and web intake to assist customers with immediate 24/7 technical triage and repair scheduling.

• Indicative Estimates: Diagnostic breakdowns and pricing estimates provided by Sam AI are indicative preliminary guidance based on customer-described symptoms. Final binding repair quotes and failure confirmations are established by a human workshop technician following physical microscope and multimeter bench inspection.
• Chat Data Confidentiality: Please do not transmit device lock-screen passcodes, payment card numbers, or identity documents via chat channels. Passcodes required for bench diagnostics should be provided in person at check-in or via our secure phone line.

Phone Repair Centre hosts a public Community Support Discussions hub at prcrepair.com.au/community to provide transparent repair knowledge, explain electronic failure mechanics, and assist consumers throughout Australia.

• Curated Diagnostic Case Studies: Real-world repair inquiries, model failure patterns, and solutions triaged by Sam AI are reviewed by our technical staff and rewritten as educational case studies to assist other consumers with identical faults. Discussion handles displayed on the hub are illustrative community identifiers.
• Complete De-Identification: Before publication, all personal identifying information (including customer names, phone numbers, emails, physical street addresses, IMEIs, serial numbers, passcodes, and customer photos) is completely removed. Published discussions contain strictly generalized hardware fault physics and technician repair protocols.
• Consumer Opt-Out Choice: You may opt out of having a diagnostic scenario originating from your enquiry adapted for our community hub at any time by replying STOP HUB in chat or emailing service@prcrepair.com.au. The scenario will be promptly withheld or removed within 5 business days.

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

• Internal Dispute Resolution: If you have concerns regarding a repair, product, or warranty decision, contact our management team directly at service@prcrepair.com.au. We acknowledge formal complaints within 2 business days and provide a comprehensive written resolution within 10 business days.
• Statutory Escalation: Nothing in our internal dispute process limits your right to lodge an enquiry or formal dispute with NSW Fair Trading or seek resolution through the NSW Civil and Administrative Tribunal (NCAT).